Baku city, Nasimi district, A. Yusifov street 12.
Every day 10:00-22:00
Before contacting support
If your question concerns a purchase, add the order number, product or package name and the email address used for the order. You may attach a payment confirmation after hiding unrelated personal information. Do not submit the same request through several channels at once, because separate conversations can slow down the review.
State what you expected to happen, what actually happened and when the problem started. For activation issues, mention the device, app or browser and copy the exact error message. A screenshot can be useful when it does not reveal passwords, payment card details or private account information.
Use the contact form or email when the explanation is long or includes supporting files. WhatsApp is convenient for a short question about an existing order. Messages are reviewed during the working hours displayed above; a case that requires payment or activation checks may need additional review.
Never send a bank card PIN, CVV security code, one-time bank code or full card number. Support only needs information relevant to the order. Review the frequently asked questions, ordering process and trust information if you want to understand delivery, payment and safety rules before contacting the team.
