Troubleshooting
What to do when Canva Pro is not active
If Canva Pro is not visible, first confirm the correct account and team workspace. The cause is often an account, invitation or cached-session mismatch.This guide is reviewed under our editorial policy and updated when service or package rules change. Editorial policy
Checklist
Step-by-step solution
- 1
Select the correct account and team
Use the profile and team switcher to open the account and workspace linked to the order.
- 2
Check invitations and notifications
Look in email, spam and Canva notifications for a pending invitation.
- 3
Refresh the session
Sign out and back in, update the app and try another browser.
- 4
Contact support with the order code
Send the order code and account email if Pro is still missing; never send a password.
Alternatives
View relevant packages
Canva Pro
12 months
Personal Plan
4.99 AZN
View details
Freepik Pro
1 month
Personal Plan
17.99 AZN
View detailsFAQ
Quick answers
Why is Canva Pro not visible?
The wrong account, another workspace, a pending invitation or an old session can cause it.
Should I send my password?
No. Never send Canva or email passwords.
What is an alternative?
Consider Freepik Pro for assets or Leonardo AI for generated images.
Still need help?
Keep the order code and exact error ready, then contact support without sharing passwords or banking security codes.
Contact support